Privacy Policy

Effective Date: October 7, 2026

Welcome to HEART AI(the “App”).

We attach great importance to the protection of your personal information and privacy, and we are committed to processing your personal information lawfully, properly, and only to the extent necessary in accordance with applicable laws and this Privacy Policy.

I. Types of Information We Collect

During your use of the App, we may collect the following types of information:

1. Information You Voluntarily Provide

Account identifiers, nickname and avatar that you provide when registering or managing your account, where applicable.

Text, audio, images or captured frames that you choose to submit in chat, mood records, tasks or self-tests; related conversation and task records and emotion analysis results.

Feedback or contact information you send to us through the App, such as email address.

2. Device and Usage Information

Device type and operating system version.

App version number.

Basic operation logs and crash information, used to ensure the stability and normal operation of the App.

We collect this information when you enter, upload, record or use the related features. We access the microphone and camera only when you start the relevant feature and grant the device permission.

We do not proactively collect personal information unrelated to the functionality of the App.

II. Purpose of Information Use

We use your information solely for the following purposes:

To provide, maintain, and improve the core functions of the App.

To manage accounts, generate chat replies, transcribe speech, analyze emotions, and display tasks and history.

To ensure the security and stable operation of the App.

To process user feedback, inquiries, and technical support requests.

To fulfill obligations required by applicable laws and regulations.

III. Regarding User Input Content

While using the App, you may input text or other content to enable its functionality.

Your input content is used solely to enable the functions of the App.

Such content will not be used for advertising, user profiling, or cross-app tracking.

We do not conduct commercial analysis or user identification based on user input content.

IV. Special Notice Regarding AI Features

Certain features of the App may generate content based on artificial intelligence technology, solely for emotional support, companionship, and general informational purposes.

AI-generated content does not constitute medical or psychological diagnosis or treatment advice.

Please do not treat AI-generated content as professional advice or as a basis for decision-making.

V. Information Sharing and Disclosure

We do not sell, rent, or otherwise trade your personal information to any third party.

We do not send your content to the AI providers below until you agree to the relevant data sharing notice. If you decline or withdraw permission, the affected feature is unavailable while other features remain available. You can withdraw or renew permission at Profile > Privacy Policy > Third-party AI data sharing settings.

1. OpenAI: HEART sends text you enter and relevant conversation context through our server to OpenAI to generate chat replies. If you start a live voice session, your audio is sent to OpenAI. If you submit an image or audio emotion test, the file, title and description are sent to OpenAI for emotion analysis.

2. Microsoft Azure Speech: If you use cloud speech-to-text, recorded audio is sent through our server or a speech-service connection to Microsoft for recognition. You choose whether to send the recognized text to AI chat.

We share only content needed for these features and require providers, under applicable data processing terms, to provide confidentiality, security, access controls and deletion protections equal to those in this policy. You may review the public privacy and processing terms of OpenAI and Microsoft. Conversations, emotion records and related account data may be stored in HEART services. You may request access, export or deletion through the app's data controls or the email below. Provider retention follows the applicable data processing terms.

Information may only be disclosed under the following circumstances:

With your explicit authorization or consent.

As required by laws, regulations, or regulatory authorities.

When necessary to protect the lawful rights and interests of users or the public.

VI. Information Storage and Security

We will adopt reasonable technical and administrative measures to prevent unauthorized access, disclosure, use, or damage to your information.

Personal information will be retained only for the period necessary to fulfill the purposes described in this Privacy Policy.

VII. Children’s Privacy

The App is not intended for children under the age defined by applicable law.

If we discover that personal information of a child has been collected without guardian consent, we will delete such information in accordance with applicable laws.

VIII. Updates to This Policy

We may update this Privacy Policy from time to time in response to legal changes or business adjustments.

In case of material changes, we will notify you through in-app notifications or other reasonable means.

IX. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at:

Email: support@hi-heart.life

Thank you for your trust in and use of HEART.